Bookings
Hello, I am Sue and I take care of the diary and administration.
Please submit the form on this page to arrange a booking or alternatively telephone me on 01392 851199 for any other enquiries that you may have.
I look forward to hearing from you.
Cancellations and reminders
Should you need to cancel or re-schedule appointment, please let me know as soon as possible so that I can offer your slot to someone else.
Once I have your details on file I offer a reminder service based on the timescale agreed with you and Adrian.
Telephone bookings
I am normally available from 8.00 a.m. until 7.00 p.m., Monday to Friday and from 9.00 a.m. until 1.00 p.m. on a Saturday. I do not normally answer the telephone on a Saturday afternoon, or on a Sunday.
Before your appointment
When you book your appointment I will always ask you if you would like me to ring you beforehand to remind you, and I am more than happy to do this if there is a chance you might forget. This not only serves as a reminder in case it has slipped your mind, but also as a reminder that the appliance should be cold and not in use.
Waiting times
Do bear in mind that during our peak trading period (August to January) we are often operating with a 6 week waiting period between booking with me and Adrian's visit.
